Why I am beginning to really hate PayPal - any suggestions?
The full text of the emails back and forth, minus personal information, is behind the cut.
From: XXXXXXXXXXXXXXXXXXXX>
To: webform@paypal.com
Subject: Re: SendingaPayment (Routing Code: XXXXXXXXXXXXXX) :ppk1
Date: Feb 13, 2008 10:39 PM
The response sent is not responsive, not applicable, and of no help at all. I also tried
calling, and was told I would have to get the recipient to take some action, or wait 30
days for the funds to revert to me. I explained that this is evil and unacceptable, and
was offered nothing but an insincere customer service "apology," which only made
me angry.
The recipient of the funds, who is not a "seller" or selling anything,
is unable to claim the funds, and because of the nature of the donation (her husband
died) I do not wish to badger her or annoy her or ask her to take any action whatsoever,
nor should she have to. I have already tried to follow the instructions to cancel
the payment, and they don't work. To have to wait 30 days so I can cancel the payment
is is outrageous. You are earning interest on these funds that you are holding in limbo
against my will, and I consider you to be thieves. Stop, thief! Give me back my money.

-----Original Message-----
>From: webform@paypal.com
>Sent: Feb 13, 2008 9:12 PM
>To: "XXXXXXXXXXXXXXXXXXXXXXt>
>Subject: Re: SendingaPayment (Routing Code: XXXXXXXXXXXXXXXXXXXXXXX)
:ppk1
>
>Dear XXXXXXXXXXXX,
>
>Thank you for contacting PayPal, my name is Glaisa and I am happy to
>assist you today.
>
>I apologize for the delay in responding to your service request due to a
>large volume of emails. We do not intend on any customer waiting this
>long for a response. Please accept my apologies. I will be happy to
>assist you further.
>
>As I understand your concern is regarding the Unclaimed payment. Let me
>assist you with that concern.
>
>Upon fully review, I found out that your payment is Unclaimed for $25.00
>USD last January 28, 2008. This was funded by eCheck. It is possible
>that your seller cannot accept the payment because they do have
>receiving limits in their account.
>
>I include here the steps on how you can cancel this payment:
>
> 1. Log in to your account at https://www.paypal.com/.
>
> 2. Click the "History" subtab.
>
> 3. Select "Payments Sent" from the drop down menu.
>
> 4. Select the dates by manipulating the date box and click "Search."
>
>
> 5. Click "Cancel" in the Action column of the unclaimed transaction.
>*(You may only cancel a payment that has a status of "Unclaimed" and
has
>a "Cancel" button in the action column).
>
> 6. Click "Cancel Payment."
>
> 7. The funds from the canceled payment will be returned to the
>sender's credit card or PayPal account balance, based on the funding
>source used for the payment. A credit to a credit card may take up to 30
>days to process, depending on the card issuer.
>
>If you have any further questions, please feel free to contact us again.
>
>Thank you for doing business with PayPal. Have a great day.
>
>Sincerely,
>Glaisa
>Consumer Support
>PayPal, an eBay Company
>
>Original Message Follows:
>------------------------
>Form Message
>customer subject: My outstanding unclaimed payment can't be cancelled,
>or claimed by the recipient.
>customer message: transaction_id: '#EX##############'
>Additional Information: 'The recipient states they are unable to claim
>this payment because they can't take credit card payments through the
>account, even though this is not a credit card payment. I am unable to
>cancel the payment. Could you please either fix it so that the recipient
>can receive the payment, or cancel it so that I can send it to them some
>other way? Thank you.'